Shipping and returns

Where we ship

Within the United States only. We pack each piece ourselves in paper and cardboard and hand it to the carrier from the farm.

What it costs

Every piece lists its own shipping charge next to its price, so there is no surprise at checkout. The cart adds the charges together for your order. Sales tax is calculated at checkout for your address.

When your piece leaves

A piece that is in stock ships within a few days of your order. A made-to-order piece ships at the end of the lead time shown on its page. Either way, the receipt that Stripe emails you is your record of the order, and we email you when the box is on its way.

If something is wrong

Open the box when it arrives and have a look. If a piece arrived damaged, or is not what you ordered, write to us within a week with a photo and we will make it right with a repair, a replacement or a refund. Small differences in color and grain from the photos are the nature of solid wood, not damage.

Returns

If a piece is not what you hoped, write to us within fourteen days of delivery. Return it in the condition it arrived and we refund the price of the piece once it is back in the shop. Return shipping is yours unless the fault was ours. Personalized and commissioned pieces cannot be returned unless they arrived damaged.